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ThemeWare® Support

Most questions are solved in seconds. Start with Tobi, our 24/7 AI assistant, or browse our knowledge sources – and if you get stuck, we're here for you personally.

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Search our knowledge

Tutorials, guides, FAQ & changelogs – find the right answer in seconds.

Frequently searched: Theme customizations, Error 500, Fonts dsgvo, Header

You'll find answers here

Many questions are already answered in our knowledge base, the manual, the video tutorial and the Shopware documentation. A quick look is worth it.

Knowledge Base

Frequent questions and solutions around ThemeWare®.

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Manual

All features and configurations in detail.

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Video Tutorial

Step by step through setup & design.

Watch

Shopware Docs

The official documentation for Shopware 6.

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Direct contact

Didn't find a suitable answer? Then we'll help you personally.

Troubleshooting

Our guided debugging process solves most issues quickly – based on years of experience.

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Create a ticket

Open a support ticket for ThemeWare® via your Shopware account. We're happy to help.

Create ticket

Do you have a specific request?

Choose it – we'll take you straight to the right form or contact, without any lengthy searching.

Choose your request above – or start with a common topic:

Tobi – your 24/7 AI support

Ask Tobi, our AI support assistant, directly – around the clock and free of charge. Often you'll have your answer in seconds.

Start chat with Tobi

Submit a feature request

Do you have an idea for a missing feature that would benefit many other shop owners? We read every suggestion – let us know!

Submit suggestion

Complaint or critique

Are you unhappy with ThemeWare® or a service? We're sorry to hear that. Please share your complaint or critique – we take it seriously.

Submit complaint

Remove footer branding

Want to remove the "Theme by ThemeWare®" notice in your shop's footer? No problem – simply submit a request.

Request removal

Individual theme customisation

We're happy to customise ThemeWare® to your wishes and needs. You'll receive a non-binding estimate of effort and price up front.

Request customisation

Professional design

We create a professional, sales-promoting design on the basis of ThemeWare® – 100% individual. Take a look at our references.

Request design

Other Shopware services

Improve your online store with customised Shopware services like SEO, pagespeed, updates, migration, installation, marketing support and more.

Request services

Partner & agency program

Want to use ThemeWare® in your projects and benefit from our partner advantages? Register for our partner and agency program.

Register now

Request agency support

Are you from a Shopware agency or Shopware freelancer and haven't found the answer to your question? We're happy to help you.

Create ticket

Ask a general question

Please summarise your request in as much detail as possible so that the right contact person can get back to you.

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Request a callback

We'll gladly send you a proposed appointment. Please fill out the callback form and summarise your request in as much detail as possible.

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24/7 AI support

The fastest way: ask Tobi

Tobi, our AI support assistant, answers your ThemeWare® questions instantly – around the clock and free of charge. Often you'll have your answer before filling out a form.

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