Request a Callback

For requests that cannot be solved via ticket: briefly tell us what it is about – the right contact person will get back to you personally.

Just so you know, honestly: phone is not a standard support channel for us. With more than 15,000 customers, we couldn’t handle phone support without stopping the development of ThemeWare^® – and it is exactly this ongoing development that keeps your store compatible and up to date. So most things are solved fastest and most reliably via ticket.

A callback makes sense when your request genuinely cannot be solved via ticket – or is simply quicker by phone. And don’t worry: if we notice during a ticket that a short call would help, we’ll reach out ourselves (as long as we have your contact details).

Sounds right for you? Then briefly describe your request below in complete sentences – so the right contact person can take over straight away.

Note: If you just have a question about ThemeWare®, you can create a ticket via your Shopware account. This is the fastest way to get an answer.

Callback form

First and last name*

Company

E-mail*

Phone number*

Occupation*

Shop URL

License domain

Shopware version

Shopware variant

ThemeWare® variant

Summary of your callback request*

Screenshot or file attachment?

Screenshot or file attachment 1

Screenshot or file attachment 2

Screenshot or file attachment 3

I have read the Privacy Policy and hereby agree.*

Note: Unfortunately, errors cannot be fixed by phone, please use the ThemeWare® Debugging to solve issues. This way you can probably solve your issue yourself and don't have to wait for our answer.

The fields marked with * are mandatory.